The challenge
The supplier provides financial equipment - check scanners, printers, currency handling, and more - to institutional buyers who don't shop like consumers. They order through corporate structures, need account-specific pricing, want quotes, and expect a store that mirrors how their organization is set up. A standard storefront can't model that.
Corporate structures
Institutional buyers order through company, region, group and user layers - not a single account.
Account-specific pricing
Each customer expects their own price list and a quote-driven buying flow, not a fixed catalog price.
Mirrors the org
The store has to reflect how each organization is set up - a standard storefront can't model that.
What we built
A custom "ActiveHub" B2B administration app on top of BigCommerce (React front end, Laravel services) - each capability answering a specific operational stake above.
- ◆Company hierarchyCompany, region, group, and user management reflecting how institutional customers are organized.
- ◆Roles, permissions & impersonationConfigurable roles, with support staff able to act on a customer's behalf when needed.
- ◆Quotes & orderingFull quote lifecycle (search, edit, items, status), price-list assignment, and BigCommerce order access.
- ◆ReportingSales and order reports by period, plus top-product and top-account analytics.
- ◆Order notificationsShipping-status webhooks trigger customer emails automatically.
Results
A full enterprise B2B portal - org hierarchy, quotes and role-based buying - on a modern React/BigCommerce stack, in production and processing tens of thousands of orders.
"Company hierarchies, roles, quotes and buyer impersonation mean our customers order exactly the way their organisations are structured. That's what enterprise B2B actually needs."
- VP of Operations, enterprise financial-equipment supplier (illustrative - attribution pending client approval)
Why it matters
This engagement shows Silex building genuine enterprise B2B - org hierarchies, quotes, and role-based buying - on BigCommerce, for a specialist distributor whose customers are financial institutions.
