Is the free assessment actually free?
It is. There's no fee at any point, and you don't need a card or a contract to start. You keep the written findings whatever you decide afterwards.
What happens after I fill in the form?
Someone from the team replies within one business day to set up a 15-minute call. On that call we agree which assessment makes sense and what you want us to look at, and then we get on with it.
How long does it take to get the findings?
About a week from the scoping call for most businesses. A single store with one ERP link is quicker than a retail chain with stock spread across twenty locations, so we'll give you a date on the call.
I'm not sure which assessment I need. What should I pick?
Choose "Not sure yet" on the form and tell us what's bothering you. It might be a platform nobody wants to touch any more, or tills that never agree with the website. We'll point you to the right assessment on the call.
We run vacation rentals on a per-property subscription. Is the assessment useful for us?
That's what the vacation rental assessment is for. We look at how many properties you run, which channels you sell through and what you pay each month, then work out what owning your own booking platform would cost against staying where you are. You get the numbers side by side and a phased plan, so nothing changes until you're ready.
What access do you need to our systems?
As little as possible. For most reviews, a walkthrough of the admin, a look at how the ERP connection is set up and some sample data is enough. If we need a login, we'll ask for a read-only one and tell you exactly why.
Will you sign an NDA before we share anything?
Yes. Send it over before the scoping call if you'd like. We never name a client publicly without their permission, which is why most of our case studies describe the business rather than naming it.
What do we actually get at the end?
A written report, not a slide deck. It sets out what's at risk, what's missing, what's fine as it is and what we'd do next. It's written so your own team, or another developer, could act on it without us.
Do we have to work with Silex after the assessment?
No. Plenty of businesses take the findings and do the work themselves or with the team they already have. If we think we're the right people for the job we'll say so, and if we aren't, we'll say that too.
Can you assess a platform someone else built?
That's most of what we look at. We regularly pick up ASPDotNetStorefront, BigCommerce, Shopify and nopCommerce stores built by other agencies, and custom systems whose original developer has moved on.
What if you tell us not to migrate?
Then that's the recommendation. Sometimes the honest answer is that your current platform has years left in it and needs looking after, not replacing. We'd rather tell you that now than sell you a project you don't need.
Do you work with businesses outside India?
Yes. We run platforms for distributors and retailers in the US, Australia and Europe as well as India, and we'll set the scoping call for a time that suits your working day.
What does it cost if we go ahead with the work?
It depends on what the findings show, so we don't quote before we've looked. When we do, you get a written estimate for a defined scope, and at the end you own the code, the data and the hosting.